The MoneyLab moves away from a ‘top down’ model of designing services ‘for’ young people and instead it co-creates services ‘with’ them. It directly challenges the idea of expert knowledge and creates prototype models which places students at the heart of an important part of the university experience – money.

DOUBLE DIAMOND

The Double Diamond is divided into four phases – Discover, Define, Develop and Deliver.

 

In all creative processes a number of ideas are created (divergent thinking) before narrowing down to the best idea (convergent thinking). The double diamond shows us this happens twice, once to define the problem and once to create the solution. 

empathy maps

The Double Diamond is divided into four phases – Discover, Define, Develop and Deliver.

 

In all creative processes a number of ideas are created (divergent thinking) before narrowing down to the best idea (convergent thinking). The double diamond shows us this happens twice, once to define the problem and once to create the solution. 

future vectors

The Double Diamond is divided into four phases – Discover, Define, Develop and Deliver.

 

In all creative processes a number of ideas are created (divergent thinking) before narrowing down to the best idea (convergent thinking). The double diamond shows us this happens twice, once to define the problem and once to create the solution. 

BRAINSTORMING

Brainstorming is used to generate alternative solutions and opportunities quickly. This will identify the most interesting or important ideas to take forward as part of the design process. Brainstorming is particularly useful to break out of established patterns of thinking, and develop new ways of looking at things.

PROTOTYPING

Experience Prototypes are about communicating what the experience will be like and allow the team to test and refine their solutions.

Making prototypes ‘early, ugly & often’ is important in the design process. They don’t need to be refined or take a long time to make, it is more important to create something quickly, test it, and then iterate the design. They can vary from paper sketches, to a physical model, to a fully acted out service.

DESIGN SCENARIOS

Design scenarios are stories of a future situation or service.

By creating a concrete story about a potential future, or set of futures, Design Scenarios help create shared understanding and enable meaningful discussion.

 

Within service design they are mostly used as communications tools and emphasise storytelling and narrative.

Understanding Co-Creation

At the heart of this project is a co-creation approach and the belief that people are creative, are the authors of their own solutions and, given the right conditions and tools, are intrinsically motivated towards creative outlets, conversation and action.

 

The co-creation MoneyLab model sees students involved at the very outset of the process - from defining the issues through to prototyping and designing solutions.

 

Crucially, it involves students working with design practitioners as a community of equals.

© 2018 by The Money Lab